We make every effort to provide 100% stock fulfilment of your orders. As our products are
sourced from around the World with average lead times of 3-4 months from confirmed order,
we are not always able to supply orders in full.

You will be notified of any shortages on despatch of your order and if you would like us to
backorder, please let us know. Once goods have arrived and are available for your backorder,
we will contact you to advise and confirm before we release for processing and despatch.

We have different backorder options available.

• We will not backorder any products without your approval and typically suggest you reorder the products which are unavailable
• We will not despatch any backorder without your approval
• You can ask us to backorder and we will contact you on arrival to confirm any
additional products to ensure there are not added freight & handling charges

Order Value (ex GST) Charge (ex GST)

Below $250 Standard Freight & Handling charges apply.
Over $250 Freight Free

If you have specific stock requirements, please discuss this with your account manager as we
have several solutions available depending on your needs. We simply need to understand
your average monthly usages and timing requirements and we will look after you.