Order Updates and Tracking
We love to keep you updated with your order. You will receive the following default
communication from us throughout the process of your order.
Update Type When Action
Website Order confirmation Confirmed New web order Includes an automatic confirmation that we have received your order. If you do not receive this email, please contact us immediately.
Order Confirmation Receipt of Order Includes PDF copy of order Confirmation. This confirms the order has been released to the warehouse for processing.
Despatch Confirmation Despatch of Order Includes PDF copy of Invoice and link to live tracking (if applicable) of your order once goods have been processed
and ready for collection from our warehouse. At times this can be the day following due to timing within our system.
The email addresses for each confirmation have been allocated at time of creating your
account. We can use different email addresses for each confirmation and if you need us to
update our details, please contact us.