Order Updates and Tracking

Order Updates and Tracking
We love to keep you updated with your order. You will receive the following default
communication from us throughout the process of your order.

Update Type              When                             Action

Website Order confirmation        Confirmed New web order          Includes an automatic confirmation that we have received your order. If you do not receive this email, please contact us immediately.

Order Confirmation                       Receipt of Order                            Includes PDF copy of order Confirmation. This confirms the order has been released to the warehouse for processing.

Despatch Confirmation                 Despatch of Order                          Includes PDF copy of Invoice and link to live tracking (if applicable) of your order once goods have been processed

and ready for collection from our warehouse. At times this can be the day following due to timing within our system.

The email addresses for each confirmation have been allocated at time of creating your
account. We can use different email addresses for each confirmation and if you need us to
update our details, please contact us.