Opening a Wholesale Account with GoBake

Thanks for your interest in opening a Wholesale Account with us!

We are pleased to include everything you need to know to open a Wholesale Account.

Three Easy Steps to Opening an Account

  1. Complete Account Application Form and return to us for evaluation
  2. On approval, you will receive an email confirming your account has been setup and a separate email to set your password for our web portal so you can view our products and your pricing on our website.
  3. You are ready to order!

As a wholesaler, we are committed to supporting our retail customers and do not sell directly to the public. If you meet our account requirements and wish to open an account, please complete, and return our Account Application Form (attached) to us via email.

Click Here to fill in an account Application form.

All new accounts will be created as a Cash Account unless agreed otherwise. If you would like to enquire about a Credit Account, please Contact Us directly.

Cash Account Requirements

  • Company or Business selling goods to customers
  • Credit card securely stored in our system through Payment Express (Windcave)
  • All orders require payment before despatch with the securely stored credit card for automatic payment
  • All products are supplied in wholesale quantities
  • All orders placed through our website
  • Standard Freight & Handling

Credit Account Requirements (20th Month Following)

  • 20th Month Following Invoice date payment terms
  • Annual spend of $3,000.00 + GST
  • All products are supplied in wholesale quantities
  • Standard Freight & Handling

If you are interested in our products but don’t meet our criteria for opening an account, please Click Here to find a retailer in your area. If you are looking for a distributor please Click Here.

Wholesale Order Processing

Processing your Orders

We work together with a Third-Party Logistics (3PL) provider called Carroll’s Logistics for all our warehousing and distribution of your orders located in Albany, Auckland, NZ.

This state of-the-art facility utilises the latest technology and processes to deliver your orders as needed.

To help ensure we exceed your expectations we have included some important framework for the processing of your orders. We absolutely understand this may bring some challenges however for us to be able to deliver the levels of service to all our customers it is critical we have clear framework in place for us all to follow. If we make a mistake, we fix it at no cost to you.

Changing Your Order

Due to our technology and processes we are unable to change your order once placed. Please check carefully before sending your order through to us. If you would like to add to your order, we will need to create a separate new order where standard Freight & Handling charges will apply.

Cancelling Your Order

If we have already released your order to our 3PL provider there will be a re-stocking fee of $25.00. This is because the order has already been processed and most likely started to be picked. It is extremely time consuming and disruptive to our warehouse and means they need to put the goods back to stock.

Returns

If you have ordered the incorrect product for whatever reason you are able to return it at your cost as well as a $25.00 + GST re-stocking fee. Goods must be returned in a re-saleable condition. Please do not return any products without a copy of our Credit Return Form. Please contact us for approval and to organise the return.

We have multiple locations which we may direct your returns to so please ensure you contact us and we will provide you with the approved Credit Return Form with all the instructions you need in order for a credit to be applied.

Credits are not completed until goods are returned and checked to ensure they meet all requirements.

Terms & Conditions of Sale

Definitions
“The Company” means GoBake Ltd. “The Purchaser” means the person or persons, whether corporate or incorporate, who has or who have requested supply of the goods and includes its, his or their respective executives’ administrators and assigns.

General

Any goods offered or supplied are of normal commercial quality and are only for the purpose for which such goods are normally supplied. No other conditions or warranties for any other purpose whether expressed or implied by law and no representation or statements shall bind the company unless specifically set out in writing by the company. These terms and conditions apply to all orders given to the company by the purchaser.

Prices

Subject to change at any time without prior notice. Unless otherwise stated prices indicated are NZD ex Auckland warehouse. Prices prevailing at time of delivery apply. Once given an order may not be cancelled without the consent in writing of the company. All prices quoted, unless otherwise stated, are exclusive of GST.

Payment

Accounts are net and trading terms unless otherwise stated are strictly Cash Before Delivery, Credit Card, Direct Debit, 20th of the Month following Delivery or as the company may prescribe. Interest at a rate determined by the Company may be charged at any time on overdue accounts compounded at the end of each calendar month from the due date thereof up to the date of payment in full. The Company reserves the right to limit credit facility where an overdue account exists. In the case where a Credit Card or Direct Debit has been prescribed, a $25 administration fee may be applied per payment if a payment is dishonoured. The company reserves the right to withdraw credit at any time. No delivery will be effected for overdue accounts.

Delivery

Every effort shall be made to deliver the goods on time. The Company cannot be held responsible for the late deliveries caused by acts of god, war, strikes, lockouts, pandemics etc. The Company reserves the right to deliver a reasonable substitute if required due to stock
unavailability and cannot be held responsible for over-ordering or changes or preference. Delivery shall be made during normal business hours at the address specified by the purchaser and shall be completed on the goods being left at that address. Deliveries made
outside normal business hours are by arrangement and are at the purchasers’ liability. Standard freight & handling charges apply based on your order value exclusive of GST.

Ownership

Ownership of the property in goods supplied to the purchaser by the Company shall remain vested in the Company until payment thereof has been made in full, and if default is made by the purchaser in payment then the Company shall have the right at its absolute discretion and without further notice to enter from time to time upon any premises in which such goods are located and remove all or any of such goods and the Company reserves the right to dispose of such goods upon such terms and conditions as the Company shall see fit.

Returns
All goods are “sold firm” unless otherwise stated on the invoice. Goods that are supplied in error are returnable for replacement or credit, provided the error is notified to the Company within seven days of the invoice date. If you have ordered the incorrect product for whatever reason you are able to return it at your cost as well as a $25.00 + GST re-stocking fee. Goods must be returned in a re-saleable condition. Please do not return any products without a copy of our Credit Return Form. Please contact us for approval
and to organise the return.

We have multiple locations which we may direct your returns to so please ensure you contact us and we will provide you with the approved Credit Return Form with all the instructions you need in order for a credit to be applied.

Credits are not completed until goods are returned and checked to ensure they meet all requirements. Any returns received without a copy of a Credit Return Form will be rejected.

Guarantee
The applicants signing this account application jointly (if applicable) and severally unconditionally guarantee to the Company the due and punctual payment of all monies owing at any time by the purchaser.

Breach
In the event of any breach of the terms and conditions the purchaser shall pay to the Company all costs and disbursements incurred plus a sum equal to 15% of the amount owing such sum to compensate the Company for its legal costs and out of pocket expenses.

Waiver
The Company shall not be deemed to have waived any such conditions hereof unless it has done so in writing signed by a director of the Company. The Company’s rights powers and remedies remain in force not withstanding any forbearance or delay on its part.

Contract
These terms and conditions express the agreement of the Company and the purchaser on the matters recorded and shall not be subjected to change without agreement in writing of the Company and the purchaser.

Privacy Policy
All details will remain confidential between the purchaser and the company unless agreed to in writing. In the case of a franchisor/franchisee arrangement details will be submitted to the master franchisor of the purchasers’ details.

Order Updates and Tracking

Order Updates and Tracking
We love to keep you updated with your order. You will receive the following default communication from us throughout the process of your order.

Update Type

When

Action

Website Order Confirmation

Confirmed new web order

Includes an automatic confirmation that we have received your order. If you do not receive this email, please contact us immediately.

Order Confirmation

Receipt of Order

Includes PDF

This confirms the order has been released to the warehouse for processing.

Despatch Confirmation

Despatch of Order

Includes PDF

Copy of order confirmation

Includes copy of invoice and a link to live tracking (if applicable) of your order. Once goods have been processed and ready for collection from our warehouse. At times this can be the day following due to timing within our system.

The email addresses for each confirmation have been allocated at time of creating your account. We can use different email addresses for each confirmation and if you need us to update our details, please contact us.

 Our Customers

As a wholesaler, we are committed to supporting our retail customers and do not sell directly to the public and have developed our Premium Reseller programme to help make it easier for consumers to buy our products from our official resellers.
We supply leading retail and bakery customers throughout New Zealand, Australia, and the Pacific in a variety of channels including.

IMAGE retail

IMAGE Bakery

Supermarkets

Cake Shops & Bakeries

Specialist Retail

In-store Bakeries

Variety / Party Shops

Food Manufacturers

Speciality Cake Shops

Food Brands

Kitchenware / Homeware

Food Service Distributors

Speciality Food Outlets

Freight & Handling

Please see below standard freight & handling charges based on your order value exclusive of GST. The charges are structured to enable us to process your orders in the most economical way ensuring we deliver the levels of service you deserve. Our business is not setup to process small orders. For any special freight requirements including faster lead times, Saturday Deliveries and more, please contact us for a quote.

For printed Edible Images, we send these from our Whangaparaoa Head Office in a Courier Trackpak with a fixed charge of $10.00 + GST.

Region Below

$200

$201 - $250

$251 - $300

$301 - $400

$401+

Auckland

$20.00

$15.00

$10.00

Free

Free

North Island

$20.00

$15.00

$10.00

Free

Free

South Island

$20.00

$20.00

$15.00

$10.00

Free

Rural Deliveries
There are significantly increased costs for deliveries to rural addresses and therefore all orders for delivery to rural addresses will incur the following additional charges.

Order Value (ex GST)      Charge (ex GST)
Below $250                       $20.00
Over $250                           Free

Backorders

We make every effort to provide 100% stock fulfilment of your orders. As our products are sourced from around the World with average lead times of 3-4 months from confirmed order, we are not always able to supply orders in full.

You will be notified of any shortages on despatch of your order and if you would like us to backorder, please let us know. Once goods have arrived and are available for your backorder, we will contact you to advise and confirm before we release for processing and despatch.

We have different backorder options available.

  • We will not backorder any products without your approval and typically suggest you reorder the products which are unavailable
    • We will not despatch any backorder without your approval
    • You can ask us to backorder and we will contact you on arrival to confirm any
    additional products to ensure there are not added freight & handling charges

Order Value (ex GST) Charge (ex GST)

Below $250 Standard Freight & Handling charges apply.
Over $250 Freight Free

If you have specific stock requirements, please discuss this with your account manager as we have several solutions available depending on your needs. We simply need to understand your average monthly usages and timing requirements and we will look after you

Payments

Payments
We accept many different types of payment options.

Credit Card
We accept MasterCard and Visa including Visa Debit and now offer the solution to securely store your credit card details through Payment Express so that we can process your order immediately for despatch without the need for waiting for payments.
Please contact us to organise for your credit card details to be safely stored which will ensure orders are despatched immediately.

Direct Credit / Online Banking
All payments can be made directly into our Bank Account.

Account Name:     GoBake Ltd
Account #:             03 0180 0014302 000
Branch:                  Westpac Business Banking

Direct Debit
Contact us for a Direct Debit Authority to make payments easy!

Collections

You are more than welcome to collect orders. Please allow a minimum 4 hours’ notice on
Monday – Friday 8.30am and 4.00pm.

We have also included handling charges relating to collections based on your order value exclusive of GST. We must ensure we allow the 4-hour timeframe to ensure it does not delay other orders already in our system for processing. Therefore, all orders to be collected should be placed no later than 12.00 Noon on the day you will collect.

For all Out of Auckland Bulk Freight, we need to receive your order before 9.00am as need to ensure the order has been processed and is ready for collection by our carrier by 12.00 Noon.

In some instances, this may even be too late so if you require delivery by a specific day,
please let us know at time of ordering.

Order Value (ex GST) Charge (ex GST)
Below $250                  $15.00
Over $250                     Free

Instructions for Collections

Please remember we use a 3PL provider for our warehousing. All orders must be placed and confirmed by GoBake before going to our warehouse for collection including receipt of any necessary payment and minimum 4 hours’ notice. Carroll’s Logistics are unable to process your order without our authority and do not have facilities to accept payments.

On confirmation of available collection time from GoBake, please visit Carroll’s Logistics,

7 John Glenn Ave, Rosedale, Albany 0632, Auckland and see reception. Please let them know you are there to collect an order from GoBake and provide the account name and order number for their reference. It is important you do not access the warehouse without approval due to their strict Health & Safety requirements.

Deliveries

Courier & Transport

We use the following carriers for the transport of your orders from our warehouse to you. For all Out of Auckland Bulk Freight, we need to receive your order before 9.00am as need to ensure the order has been processed and is ready for collection by our carrier by 12.00 Noon.

In some instances, this may even be too late so if you require delivery by a specific day, please let us know at time of ordering.

Type

Carrier

Live Tracking

Nationwide Courier

Post Haste

Yes (Emailed)

Auckland Bulk Freight

Carroll's Transport

Not Yet Available

Out of Auckland Bulk Freight

Daily Freight (Mainfreight)

Yes (Emailed)

At times we may use other carriers depending on specific requirements and service levels.

Deliveries
Please note the following important information for any queries regarding deliveries of your order. Please complete as necessary otherwise no credit will be issued. We will require photographs of any damages on receipt of your notification.

Type

Action

Visable Damages

Sign for as damaged & notify us within 24 hours.

Concealed Damages

Notify us within 5 working days of delivery.

Incorrect Supply Query

Notify us within 5 working days of delivery.