• Orders & Support

    We’re here to ensure your shopping experience is smooth and enjoyable. If you have any questions or need assistance with an order, send us an email or get in touch.

  • Product Info

    For more information on our products, check out the individual product page where you can find an ingredients list, allergens and more.

  • Shipping & Returns

    We want you to love your purchase! We ship direct from our warehouse so you should get your items in a couple of days. If there is something wrong with your order, don't hesitate to contact us.

Frequently asked questions

Our Most Asked Questions

Can I open a wholesale account?

Of course, you can find our wholesale application here.

Why are some of your food products not labelled with a best before?

Most of our products are classified as “Low Risk” and many have a Best Before date more than 2 years (24 months). According to the Food Act 2014, products with a shelf life of 2 years or more do not require to be date marked. For this reason, all our products with a Best Before date more than 24 months is not labelled with a Best Before date. All our Food products are tracked using a Batch code which is visible on each product. We can advise the Best Before date relating to the Batch code on request and the product is fully traceable from source.
This is also completed as part of our commitment to sustainability and the environment we are looking at ways where we can minimise wastage of product past it’s best before date when it will meet FSANZ standards and therefore be no risk to the consumer.

What payment methods do you accept?

We accept various payment methods, including major credit cards (Visa, Mastercard), PayPal, and other secure online payment platforms. Rest assured that your payment information is protected and encrypted for a secure transaction.

How long will it take to receive my order?

We strive to process and ship orders as quickly as possible. After your order is placed, please allow 1-2 business days for processing. Shipping times may vary depending on your location but if you have not received your order within a week of purchase, please reach out to our customer service team.

Can I track my order?

Yes, absolutely! Once your order is shipped, we'll provide you with a tracking number via email. You can use this tracking number to monitor the progress of your package and stay updated on its estimated delivery date. If you have any issues with tracking your order, feel free to reach out to our support team for assistance.

What if I have questions or need assistance with my order?

We're here to help! If you have any questions or need support regarding your order, our dedicated customer support team is available to assist you. You can reach out to us through our contact form, email, or phone. We strive to provide prompt and helpful responses to ensure your shopping experience with us is seamless.

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