Refund Policy

At GoBake, we want you to love your baking products as much as we do. If something isn't quite right, we're here to help.

Damaged, Faulty or Incorrect Items

If your order arrives damaged, faulty or you've received the wrong item, please contact us within 7 days of receiving your order.

To help us resolve your enquiry as quickly as possible, please provide:

• Your order number

• A description of the issue

• Photographs of the damaged, faulty or incorrect item(s)

Once assessed, we may offer a replacement, store credit or refund, depending on the circumstances.

Change of Mind

Due to food safety and hygiene requirements, we are unable to accept returns or offer refunds for change of mind purchases.

Please check your order carefully before completing your purchase.

Missing Items

If an item is missing from your order, please get in touch within 7 days of delivery and we'll investigate and rectify the issue as quickly as possible.

Consumer Guarantees

Nothing in this policy limits your rights under the Consumer Guarantees Act 1993 or any other applicable New Zealand consumer laws.

Contact Us

If you have any questions regarding your order or would like to request a refund or replacement, please contact our friendly team:

GoBake
Part of Sweet Moments Group Limited

Email: hello@gobake.co.nz

Postal Address:
Sweet Moments Group Limited
683 Whangaparaoa Road,
Stanmore Bay, Auckland 0932,
New Zealand

We're committed to helping make baking fun and will do our best to ensure every GoBake experience is a sweet one!