Privacy Policy

At GoBake, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and your rights in relation to that information when you visit our website or purchase from us.

GoBake is proudly part of Sweet Moments Group Limited, a family-owned New Zealand business creating sweet moments since 1964.

Information We Collect

We may collect the following types of information:

Information You Provide

We collect personal information that you voluntarily provide to us, including:

• Your name

• Email address

• Phone number

• Billing and delivery addresses

• Payment details (processed securely through our payment providers)

• Information submitted through forms, surveys, competitions, customer service enquiries or correspondence

Website Usage Information

We may automatically collect information about how you interact with our website, including:

• Pages viewed

• Products browsed or purchased

• Time spent on our website

• Browser type and device information

• IP address

• Referring websites or links

• Clickstream data and website activity

Cookies

Our website uses cookies and similar technologies to improve your browsing experience, remember your preferences and help us understand how visitors use our website.

Cookies may also be used to provide relevant advertising and personalised content.

Most web browsers automatically accept cookies, however you can modify your browser settings to decline cookies if you prefer. Please note that disabling cookies may impact the functionality of some areas of our website.

How We Use Your Information

We will never sell or rent your personal information to third parties.

We may use your information to:

• Process and fulfil orders

• Deliver products to you

• Provide customer support

• Respond to enquiries

• Improve our website, products and services

• Analyse website performance and customer behaviour

• Send order confirmations, shipping notifications and transactional communications

• Send marketing communications, promotions and newsletters where you have chosen to receive them

• Conduct research and development to better understand our customers

Marketing Communications

If you subscribe to our mailing list, we may send you newsletters, special offers, baking inspiration, product launches and promotional updates.

You may unsubscribe at any time by clicking the unsubscribe link included in our emails or by contacting us directly.

We will promptly remove you from our mailing list upon request.

Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

Our website utilises secure technologies and procedures designed to safeguard the information we collect online.

While we strive to protect your information, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

Accessing and Updating Your Information

You may request access to the personal information we hold about you or ask us to correct any inaccuracies.

To protect your privacy, we may ask you to verify your identity before providing access to your information.

Requests may be subject to the provisions of the New Zealand Privacy Act 2020.

Third-Party Services and Links

Our website may contain links to third-party websites, social media platforms or services. Once you leave our website, we are not responsible for the privacy practices or content of those external websites.

We encourage you to review the privacy policies of any websites you visit.

We may also use trusted third-party providers for services including payment processing, email marketing, website analytics and shipping fulfilment.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, legal requirements or website functionality.

Any changes will be posted on this page. By continuing to use our website, you agree to the terms of the updated Privacy Policy.

Contact Us

If you have any questions about this Privacy Policy or would like to access, update or remove your personal information, please contact us at:

GoBake
Part of Sweet Moments Group Limited
Email: hello@gobake.co.nz